At 98q, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal information 98q collects, why we collect it, how it is used, who it may be shared with, and what rights you hold as a player on the 98q platform.
98q collects your name, CNIC details, date of birth, and address for mandatory Know Your Customer (KYC) verification. This data is required under our international gaming licence obligations and is used solely for identity confirmation and compliance purposes.
Transaction data — including deposit and withdrawal records via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — is retained for regulatory and audit purposes. 98q does not store full payment credentials. All payment processing is handled by our certified payment partners.
98q does not sell, rent, or trade your personal information to third-party marketers. Data shared with external service providers is strictly governed by data processing agreements and is limited to what is necessary for the specific service being provided.
98q uses strictly necessary cookies to keep your session active and functional cookies to remember your preferences. Analytics cookies help us understand platform usage so we can improve your experience. You can manage cookie preferences at any time through your browser settings.
All data transmitted between your device and the 98q platform is protected by 256-bit SSL/TLS encryption. Sensitive data at rest is stored using industry-standard encryption protocols. Access to personal data is restricted to authorised personnel on a strict need-to-know basis.
You have the right to access, correct, export, restrict, or request deletion of your personal data held by 98q, subject to legal retention obligations. Requests can be submitted in writing to our support team. We aim to respond to all data rights requests within 30 days of receipt.
Overview: This Privacy Policy ("Policy") describes how 98q ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal data relating to registered players and visitors to 98q.club ("you", "your"). By accessing or using 98q, you acknowledge that you have read and understood this Policy. This Policy should be read in conjunction with our Terms & Conditions.
98q is the data controller responsible for the personal information collected and processed through the 98q.club platform and any associated mobile applications or services. As data controller, 98q determines the purposes and means of processing your personal data in accordance with this Policy and applicable data protection laws.
For all privacy-related enquiries, requests, or complaints, you may contact our Data Protection team by email. The support contact email is displayed as plain text below — it is not a clickable link:
We aim to acknowledge all privacy-related correspondence within five (5) business days and to provide a substantive response within thirty (30) calendar days. Where a request is complex or involves multiple data subjects, this period may be extended by a further thirty (30) days, of which you will be notified.
98q collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and from third-party sources where permitted by law. The categories of personal data we collect are set out below.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, gender, photograph | Provided by you during registration / KYC |
| Contact Data | Mobile number, email address, city of residence (e.g., Karachi, Lahore, Islamabad) | Provided by you |
| Financial Data | Deposit and withdrawal history, payment method identifiers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) | Generated through platform use / payment processors |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session duration, sports and cricket betting records | Generated automatically through platform use |
| Technical Data | IP address, device identifiers, browser type, operating system, access timestamps | Collected automatically |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Provided by you during support interactions |
| Responsible Gaming Data | Self-exclusion status, deposit limits, session time limits, problem gambling flags | Provided by you or identified through monitoring |
98q does not collect special categories of sensitive personal data (such as health, racial, or religious data) except where expressly required for responsible gaming obligations — for example, where a player discloses a gambling-related health concern to access support tools.
98q uses the personal data described in Section 2 only for specified, explicit, and legitimate purposes. The primary purposes for which your data is processed are:
98q processes your personal data on the following legal bases, depending on the nature of the processing activity:
Note on Withdrawal of Consent: Where processing is based on consent, you may withdraw that consent at any time. However, where processing is based on contractual necessity or legal obligation, withdrawal of consent does not affect our right to process your data for those purposes. In some cases, withdrawal of consent may impact your ability to use certain platform features.
98q does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate safeguards:
All third parties who process data on behalf of 98q are required to maintain appropriate technical and organisational security measures and to process personal data only in accordance with our documented instructions.
98q uses cookies and similar tracking technologies to operate the platform effectively and to understand how players interact with our services. The types of cookies we use are:
You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies may significantly impair your ability to use the 98q platform. For more information on managing cookies, refer to your browser's help documentation.
98q does not use cookies to collect special categories of personal data, and no cookie data is sold to third-party advertisers. Cookie data retained for analytics is anonymised and aggregated before analysis.
98q retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.
98q takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:
While 98q implements robust security measures, no internet transmission or electronic storage method is entirely free from risk. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 98q will notify affected players without undue delay and in accordance with applicable notification obligations.
Your Security Responsibilities: You are responsible for maintaining the confidentiality of your 98q account credentials. Do not share your password or OTP codes with any third party. If you suspect your account has been compromised, contact [email protected] immediately. 98q staff will never ask for your password through any channel.
Subject to applicable law and certain legal exemptions (including our AML and gaming licence record-keeping obligations), you have the following rights in respect of your personal data held by 98q:
To exercise any of these rights, please submit a written request to our support team. We will verify your identity before processing any data rights request. We aim to respond within thirty (30) calendar days. If your request is refused, we will explain the reasons and advise you of your right to escalate the matter.
98q strictly prohibits access to or use of the platform by individuals under the age of 21. We do not knowingly collect personal data from minors. Age verification is conducted as a mandatory step during registration, and 98q reserves the right to request further documentary evidence of age at any time.
If 98q becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be immediately closed, the data will be deleted or anonymised (subject to any legally mandated retention requirements), and any deposited funds will be returned to the source payment method following verification.
If you believe a minor may have registered on 98q or accessed the platform, please report this immediately to our support team. We treat safeguarding reports with the highest priority and will investigate all such reports promptly.
As an internationally licenced gaming platform, 98q may transfer your personal data to servers and service providers located in jurisdictions outside Pakistan. Where such transfers occur, 98q ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Pakistan.
These safeguards may include:
By using the 98q platform and providing your personal data, you acknowledge that your data may be transferred internationally as described in this section. If you have concerns about specific transfers, please contact our support team for further information.
98q reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform operations. Where changes are material, we will notify registered players via email to their registered address and/or through a prominent notice on the platform at least seven (7) days before the updated Policy takes effect.
The effective date displayed at the top of this page will be updated whenever the Policy is revised. Your continued use of the 98q platform after any updated Policy comes into effect constitutes your acknowledgement of the changes. If you do not agree with the revised Policy, you should stop using the platform and may close your account in accordance with our Terms & Conditions.
We encourage you to review this Policy periodically to stay informed about how 98q protects your personal information. Previous versions of this Policy are available on request by contacting our support team.
Contact for Privacy Matters: For all questions, concerns, or requests related to this Privacy Policy or your personal data, contact the 98q Data Protection team. Support email (plain text — not a link): [email protected]. This Policy is governed by the laws of the jurisdiction under which 98q's international gaming licence is issued.
Now that you understand how 98q handles your data, play with full confidence knowing your information is protected. Pakistan's best online casino and cricket betting platform — fair, secure, and built for you. 21+ only.